Who is responsible

Stob Ban Ltd, trading as GBR Consult, is the controller of personal information collected through this website. Company number SC792083. Registered office: 59 High Street, Banchory, AB31 5TJ. Contact Graham Reid at graham@gbrconsult.co.uk or 07771 973099 for privacy questions, requests or complaints.

Enquiries and how we use your information

Our contact form and optional enquiry assistant collect your name, email address, any phone number you choose to provide, and your enquiry. The assistant also asks about the service you need, your project and timing. Please provide only a brief initial outline; do not include bank details, identity documents or sensitive personal information.

Graham uses this information to respond, understand your requirements and discuss a possible instruction. Enquiry summaries are delivered to his business email. We rely on steps you request before a contract where applicable, and our legitimate interests in responding to business enquiries and managing the consultancy. Sending an enquiry does not subscribe you to marketing. Our guided assistant does not make decisions about lending or eligibility for services.

Optional website enquiry assistant

Landbot (Hello Umi SL, Spain) provides the chat service. It loads only after you choose Allow chat in the chat window. Landbot and its service providers receive technical connection information, including your IP address and browser details. Landbot uses browser storage for the conversation. Your answers and contact details are saved as you go, including if you leave before finishing, so Graham can review and respond.

Allowing chat gives permission for its browser storage for that open chat. Choose Continue without chat to decline. Close the chat using × or Escape to stop the embedded service and withdraw that permission. Reopening asks you again. You can use the contact form, phone or email instead. No chat preference is remembered across visits by the GBR launcher.

Closing the window does not erase information already received by Landbot or its existing browser storage. Use your browser’s site-data controls to remove stored Landbot data; contact Graham to request deletion of enquiry records.

Client portal

For authorised client users, we process account names, email addresses, project access permissions and the project information supplied or maintained for the instruction. The portal records acknowledgements of forecast notices, including the user, project, wording/version and time, and maintains an administrator change history and recovery copies. We use these records to provide agreed services, control access and document how information was supplied and used. Our bases are performance of a contract where applicable, legitimate interests in administering and protecting client work, and any applicable legal obligations.

Hosting, cookies and website statistics

IONOS hosts the website. Technical request information supports delivery, security, fault diagnosis and website statistics. This can include the requested page, referring page, access time, browser, device and IP address. IONOS states that its hosting log data is retained for eight weeks and that IP addresses used for its SiteAnalytics statistics are anonymised.

We use the existing IONOS SiteAnalytics reports to understand broad website use, popular pages and referring sources. IONOS describes collection through logs or a tracking pixel without cookies, for statistical evaluation and technical optimisation. See IONOS information. Contact Graham if you wish to object to use of your personal information for statistics.

WordPress uses necessary cookies for sign-in, authentication and requested account functions. Blocking these may prevent client access. The public website has no additional Google Analytics or advertising pixel configured by GBR. The optional Landbot service is controlled separately as explained above. Cookies and browser storage can also be managed through your browser settings.

Service providers and international processing

Our providers include IONOS for hosting, Landbot for chat, and Microsoft 365 for business email. They and their relevant service providers process information to deliver these services. Information may also be shared with professional advisers or authorities where necessary for an instruction, a legal duty or the handling of a claim. We do not sell personal information.

Landbot reports that its core customer data is hosted in Belgium, with some subprocessors operating outside the UK and EEA, including in the United States. It describes safeguards such as adequacy decisions or standard contractual clauses for relevant transfers. Its Trust Center provides supplier, security and transfer information. Please contact Graham for further information about the safeguards relevant to your information.

How long we keep information

We keep information only as long as needed for the purpose for which it was collected. For ordinary enquiries, this depends on whether the discussion remains active, whether it becomes an instruction, and whether a complaint, dispute or other continuing need exists. Unneeded incomplete and unsuccessful enquiries are subject to deletion review.

Client records, portal acknowledgements and relevant correspondence may need to be retained for the instruction, professional obligations, legal requirements or the establishment, exercise or defence of claims. Copies may exist in email and backups as well as the chat service, so closing a chat is not a deletion request. Contact Graham to discuss your particular record.

Your rights and complaints

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information, and object to processing based on legitimate interests. Where we rely on consent, you may withdraw it without affecting the lawfulness of earlier processing. Some rights have exceptions, including where records must be retained for legal obligations or claims.

Send a request or privacy complaint to graham@gbrconsult.co.uk, telephone Graham, or write to the registered office above. We will acknowledge a data protection complaint within 30 days, make appropriate enquiries, keep you informed and communicate the outcome without undue delay. You can also complain to the Information Commissioner’s Office.

External websites

Links to other websites, including DMK Finance, lead to separate services with their own terms and privacy information. Review those notices before providing information.

Last updated: 14 September 2026.